Thank you for shopping with us. Please understand that we are a small business! We love to bring you new products, please read our return policy below.
- Haven Lily accepts *STORE CREDIT ONLY*. We do not issue refunds only store credit. Store credit can be used on anything but cannot be combined with discount codes.
- All items posted on SALE are FINAL SALE. No return or store credit will be given. If you would like to exchange for a different size and we have that size in stock we can do that for you but only if you are in the Miami Dade/ Broward County area.
- Any item may be returned within 20 days of getting your order.
We will not accept a return item if:
- Shows evidence of wear or has been washed.
- Does not have tag.
- Is a sale item.
Damaged items
- If an item is damaged, the damage must be reported to shophavenlily@gmail.com within 4 days of the delivery date.
Haven Lily is not responsible for lost or stolen packages once tracking information shows us that the package has been delivered.
Please email shophavenlily@gmail.com to begin a return process or for further questions.
